Product Warranty
1. What is the Product Warranty of All Goods Direct?
All Goods Direct chooses products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included. We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you.
Different category products have different warranty.
Tablet PC, Mobile phone, Camera, MP3/MP4/MP5，GPS and Computer (laptop) are covered by 30 days WARRANTY for replacement and 12 months warranty for repair as of delivery date. Delivery date here means the shipping date .Other products are covered by 30 days WARRANTY for refund or replacement.
A warrantable item is one which is covered by a manufacturer’s warranty which may offer additional protection against product failure to that offered by All Goods Directs returns policy. Many of brand-name electrical items, mobile phones, computers and IT products are covered by manufacturer’s warranties.
Warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their Returns Policy and Instructions. If you require any assistance or their contact details please feel free to contact us via our customer services department stating your order number, the item(s) you are wishing to return and details of the problem.
International Import Items.
Products imported to Australia directly by All Goods Direct MAY NOT be covered in Australia by the warranties offered in the country of origin. Under these circumstances, we will assist customers to locate and contact the appropriate overseas manufacturer or distributor in the country of origin for a period of ninety (90) days after the placement of the original order with us.
Please contact the All Goods Direct customer service team for more information on product warranties for specific items if unsure.
Reasons that will void warranty:
- Customer Induced Damage
Damage caused by customer’s incorrect operation or insufficient protection, including but not limited to screen broken, moisture, scratch, rust etc.
- Fault not detected
Product is claimed as defective by customers. But it is tested as “No Defect” by All Goods Direct engineer upon receiving.
- Out Of Warranty
Product that exceeds the warranty period
- Non-Authorization Return
Customer returns the products without All Goods Direct authorization (RMA Approval)