Frequently Asked Questions

My item is not working now, but it is still under warranty, how do I claim the warranty? How do I make a warranty claim?

Please contact info@allgoodsdirect.com.au by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. All Goods Direct will respond to you within 48 hours with further questions or instructions. Do not return the product at this stage.

Are parcels covered by transit insurance?

All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.

Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

Can I get my money back if I do not want this item anymore?

You are not entitled to a refund, exchange, credit, replacement or repair if you: • you have damaged the product by using it in a way it was not meant to be used. • you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty, • you have changed your mind about the product. • The 7 day DOA has expired and you have not yet reported a problem to All Goods Direct representatives.

Can I or my own courier pick up my order from your warehouse?

We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers. Back to Top

Can I pay by money order, bank cheque or direct deposit?

We do not accept money order, cheque or direct deposit, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

Can I pay with my bank card or credit card?

Yes, you can pay by using your bank card or credit card via PayPal.

Can I transfer the warranty to someone else if I give or sell it to them?

All Goods Direct voluntary warranties are non-transferable. Under Statutory Warranties not only the original consumer, but any subsequent owner who received the goods as a gift, is entitled to compensation (provided the goods have not been bought for the purpose of resupply), as long as the goods are returned within a reasonable time. However if you have bought the product from All Goods Direct for the purpose of selling it to another person you may be responsible for satisfying the Statutory Conditions and Warranties.

Can you ship my item by express post?

Yes we can ship via Express Post for an additional fee. Please select the Express Post option when checking out your order for Express Post Delivery. As the order is coming from overseas this can take up to 7 days.

Can you ship my order to my PO BOX address?

Unfortunately we cannot deliver to PO BOX addresses. Please make sure before ordering that you provide a physical address.

Do you deliver to anywhere within Australia?

Yes we currently can deliver nationwide

Do you ship internationally?

Currently we are able to ship internationally however please contact us first before placing the order to see if additional shipping charges apply.

Do your prices include GST?

Yes, all our prices are GST included.

How do I change my registered email address?

To change your registered email address, please log into your account and click “Login Details”. Please enter in your new email address. Click the “Save” button to finish.

How do I change the billing address?

To change the billing address, please log into your account and click on “Order History”. Then select the order ID and click “Edit Billing Address”. Fill in the detailed address information as requested. Click the “Save” button to finish.

How do I change the shipping address?

To change address in your account, please log into your account and click on “Address Manager”, then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to finish. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

How do I check my order status?

Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

How do I get my Tax invoice?

Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from “My Account”.

How do I open an account?

To create a new account, please click on “Register” button on top of the page, and then fill out the appropriate information. You may start shopping once you have created your new account

How do I place an order?

We have three simple steps for ordering: Step1: You will need to login first. If you are a new user, you may register as a member for free. Step2: Browse the item you wish to purchase – by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the “Add To Cart” button. You will see these items in your shopping cart now (View cart). Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

How do I update my account information?

To update your “My Account”, please login with your email address and password.

How does Paypal work?

Please visit How does PayPal works?

How long does it take to confirm my payment?

If you pay by PayPal immediate payment (credit card option), we will be able to confirm your payment immediately and we will dispatch your order from our warehouse overseas within 2-4 business days.

I have received my item but the packaging has been damaged during transit, can I change the item?

Package damage during transit is not covered by our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

I have received my item but the product has been damaged in transit, what should I do?

All shipments are covered by All Goods Direct 7 day DOA warranty. Follow the procedures for making a warranty claim. If the damage is discovered outside this period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.

Is your site safe for using credit card?

AllGoodsDirect.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage . You can also be assured that your confidential information will remain confidential.

There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletter now!

What choice of shipping methods do I have for faster delivery times?

AllGoodsDirect.com.au will offer you several shipping methods on the Order Information page at checkout. Our three available shipping methods are: Express Shipping, DHL china—Delivery time is around 3-5 days DHL Hongkong—Delivery time is around 4-6 days Registered airmail Shipping All orders more than $50 will be shipped by free Registered Airmail, when your order has been dispatched, you will get a tracking number to track your package online. Delivery time is around 15-25working days. Standard Airmail shipping All orders less than $50 will be shipped by Standard Airmail for free regardless of destination. However there is no tracking number, and delivery time is around 25-35 working days as usual. Before we can ship your order, AllGoodsDirect.com.au has to prepare your products, do strict quality-control tests and carefully package items. The duration of preparing your items for shipping and the delivery time is the total time to receive your order.

What happens if I do not have a credit card?

You can pay via PayPal and use your nominated bank account to make the transfer instead of using a credit card.

What happens if I do not receive my order in the estimated delivery date?

The estimated delivery date is counted from the day we dispatch your items, we suggest you contact us at info@allgoodsdirect.com.au and we will resolve this matter as soon as possible.

What is the procedure for returning my item?

You must report any damage within the first 7 days of receiving your goods. You can then return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to All Goods Direct  using the following steps:
• Send All Goods Direct  an email with your order number and the reason of return.
• Our customer service representative will get in touch with you to find out more about the existing problem. Once verified they will provide you with an address to return the goods.

What payment methods do you accept?

We accept Paypal (Visa, Master card and bank account). This payment method is user-friendly, highly secured and extremely efficient.

What should I do if I forgot my login password?

To retrieve your password, please click on “Forgot Your Password” at the login page, and then enter your billing email address. We will send your password to your billing email address.

What should I do if my item arrived with missing parts?

Please contact us with your order number. We will resolve this mistake as soon as possible

What warranty applies to items sold on All Goods Direct?

All Goods Direct chooses products to sell based on their excellent designs and proven hardware and reliability. So the quality is guaranteed. We offer 1 year repair warranty and 30 day replacement warranty on products bought from All Goods Direct. We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

What will happen if nobody is available to sign for the parcel on the time we have chosen?

A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office.

When will you ship out my order?

Our main warehouse where we keep 95% of our products is located in Shenzen China and items are shipped out from our Affiliate Company. For this reason we use a variety of shipping methods to ensure the timeliest of deliveries. All goods advertised on our website have a free shipping option attached and this will typically take 25-35 days until the goods reach their final destination.

Where can I change my payment method?

Please outline step to do this as I am not sure

Where can I find my previous orders record?

Simply login your account, then click on “My Account”, all pervious orders you have made will be shown.

Who pays the postage costs for an item that has to be returned?

The customer will be responsible for posting items back at their own expense.

Why do I receive a different item to what I have ordered?

We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

Why do I receive a different item with what I have ordered?

Please contact us with your order number. We will resolve this mistake as soon as possible.